- Replacement cleaners if needed
- Travel included
- Any reasonable task
- The same cleaner every session
- At least 2 hours per session
- Weekly or every 2 weeks
F.A.Q. (Frequently Asked Questions):
Of course. The ironing will be undertaken in your house at the same time as the cleaning.
Damage to your property by the cleaner, personal injury to the cleaner, key and lock replacement and theft (which are very rare.)
Our cleaners are vetted for eligibility to work in the U.K., supplying us with evidence such as a passport, including a work visa if they are non-E.U., proof of identification such as a driving licence or passport and proof of address such as a recent bill or bank statement. Copies of their documents are held by us, so that the cleaners can be traced and they are aware of this.
Is vat extra or are there any extra costs?
That is the total price. There is nothing extra.
Can I have cleaning every 2 weeks instead of every week?
Yes. That's fine.
How soon can a cleaner start?
She should be able to start within a few days.
We need your name, address, phone number and if you flexible which day of the week the cleaning is on. A cleaning lady will then phone you to meet you. If you are happy with your cleaner after discussing your requirements with her, you can organise a start date directly with her.
The day and time of the clean will be agreed to suit you. It would normally be on the same day each clean due to the cleaner's rota with other clients.
No. If you let us know, we will send you a refund.
Sorry. 2 hours is the minimum due to the cleaner's travelling time.
Yes. If we have any notice, we will send you another cleaner. If there's no notice and we cannot assign a replacement in time, we will send you a refund or she can make up the hours.
Will I have 1 cleaner or a pair?
It is 1 cleaning lady.
Yes. Although most cleaners only work from Monday to Friday, some cleaners are prepared to work at weekends.
Not normally. The cleaners have other clients and need to have a timetable. A few cleaners may be able to do this to accommodate your changing shift rotas at work.
Yes. All our cleaners have been vetted, are insured and can hold keys. There is a key receipt form in the information pack which we will send you and you can ask the cleaner to sign it.
Yes. The cleaner can do any reasonable domestic task, such as cleaning, ironing, making beds and general assistance. You specify the cleaning work directly with your cleaner. We cannot provide specialist nursing care. The cleaners should also not move heavy furniture or work at height, such as on ladders, due to the risk of injury.
If it is just a minor problem, it is best if you speak to her directly, as the cleaners can take it as criticism if it comes from us via you. If you are not happy with the cleaner and would like to change, you can let us know and we will (politely) stop her coming and assign a new lady to you.
Normally, the cleaner will use your cleaning materials and equipment, as many do not have cars and they cannot carry much.
You only need to pay the cleaner for the hours she works, not her travelling time.
Fine. Most cleaning firms will not give you a price over the phone. They will send a salesperson who will try and sign you up on the spot. We can give you a fixed price per hour over the phone or by email and if you would like to proceed, then send the actual cleaning lady who would do the job to meet you. If you are happy with her, you can organise a start date directly with her.
If you know anyone seeking cleaning work, they are welcome to contact us as we often have vacancies.
My cleaner has been very reliable and does a good job. The office staff are polite and helpful.