- Replacement cleaners if needed
- Travel included
- Any reasonable task
- The same cleaner every session
- At least 2 hours per session
- Weekly or every 2 weeks
F.A.Q. (Frequently Asked Questions):
Can I have both cleaning and ironing?
Of course. The ironing will be undertaken in your house at the same time as the cleaning.
What does the insurance cover?
Damage to your property by the cleaner, personal injury to the cleaner, key and lock replacement and theft (which are very rare.)
How are your cleaners vetted?
Our cleaners are vetted for eligibility to work in the U.K., supplying us with evidence such as a passport, including a work visa if they are non-E.U., proof of identification such as a driving licence or passport and proof of address such as a recent bill or bank statement. Copies of their documents are held by us, so that the cleaners can be traced and they are aware of this.
Is vat extra or are there any extra costs?
That is the total price. There is nothing extra.
Can I have cleaning every 2 weeks instead of every week?
Yes. That's fine.
How soon can a cleaner start?
She should be able to start within a few days.
How do I start?
We need your name, address, phone number and if you flexible which day of the week the cleaning is on. A cleaning lady will then phone you to meet you. If you are happy with your cleaner after discussing your requirements with her, you can organise a start date directly with her.
The day and time of the clean will be agreed to suit you. It would normally be on the same day each clean due to the cleaner's rota with other clients.
Do I have to pay the cleaner or you when I'm on holiday?
No. If you let us know, we will send you a refund.
Can I have less than 2 hours per clean?
Sorry. 2 hours is the minimum due to the cleaner's travelling time.
If a cleaner is sick, can I have a replacement?
Yes. If we have any notice, we will send you another cleaner. If there's no notice and we cannot assign a replacement in time, we will send you a refund or she can make up the hours.
Will I have 1 cleaner or a pair?
It is 1 cleaning lady.
Can I have a cleaner at weekends?
Yes. Although most cleaners only work from Monday to Friday, some cleaners are prepared to work at weekends.
Can I have the cleaner on different days every week?
Not normally. The cleaners have other clients and need to have a timetable. A few cleaners may be able to do this to accommodate your changing shift rotas at work.
Can I give the cleaner a key?
Yes. All our cleaners have been vetted, are insured and can hold keys. There is a key receipt form in the information pack which we will send you and you can ask the cleaner to sign it.
Is the cleaner flexible about tasks to be done?
Yes. The cleaner can do any reasonable domestic task, such as cleaning, ironing, making beds and general assistance. You specify the cleaning work directly with your cleaner. We cannot provide specialist nursing care. The cleaners should also not move heavy furniture or work at height, such as on ladders, due to the risk of injury.
What should I do if I am not happy with a cleaner?
If it is just a minor problem, it is best if you speak to her directly, as the cleaners can take it as criticism if it comes from us via you. If you are not happy with the cleaner and would like to change, you can let us know and we will (politely) stop her coming and assign a new lady to you.
Who provides the cleaning equipment (eg vacuum cleaner) and cleaning materials?
Normally, the cleaner will use your cleaning materials and equipment, as many do not have cars and they cannot carry much.
Do I have to pay for the cleaner's travelling time?
You only need to pay the cleaner for the hours she works, not her travelling time.
I'm ringing round for quotes.
Fine. Most cleaning firms will not give you a price over the phone. They will send a salesperson who will try and sign you up on the spot. We can give you a fixed price per hour over the phone or by email and if you would like to proceed, then send the actual cleaning lady who would do the job to meet you. If you are happy with her, you can organise a start date directly with her.
I am looking for work as a cleaner.
If you know anyone seeking cleaning work, they are welcome to contact us as we often have vacancies.
I have used Nationwide Cleaners for over a year and have had the same cleaner. Adriana is extremely reliable and professional. She does an excellent job. Nationwide also easily arranged for a substitute cleaner, at my request, when Adriana was away on holiday for a week. Thank you Nationwide Cleaners for making my life easier!!!
Adrienn is extremely reliable and flexible, swapping days without any fuss on the odd occasion we need to rearrange. She has the place looking clean and tidy in just a couple of hours, without breaking a sweat - quite a feat in a townhouse when having to haul a Dyson up and down all those stairs! She is also happy to add additional tasks to her regular workload (oven-cleaning - yuk) when required. I wouldn't hesitate to recommend her to any new clients.
Since I joined Nationwide cleaners Adriana has cleaned the House. At the beginning it needed a really good clean, resulting in her doing extra time on her first 2 visits, but now she has mastered it & keeps it spic & span. She is very reliable & professional in her job & I would recommend her to any new clients.
My cleaner has been very reliable and does a good job. The office staff are polite and helpful.